Shipping policy

Last updated: 10 September 2026

At She’s Kept, we want your order to arrive safely and in a timely manner. Because our products may be fulfilled from different locations depending on the item and destination, shipping times and costs may vary.

1. Order Processing

Orders are processed after payment has been successfully received.

Please allow 2–5 business days for your order to be processed and prepared for shipment.

Once your order has been shipped, you will receive a confirmation email containing your tracking information where tracking is available.

Please note that processing times may vary depending on the product, supplier, order volume, weekends and public holidays.

2. Shipping Times

Estimated delivery times are provided at checkout or in your order confirmation.

South Africa

Estimated delivery:

5–10 business days after processing

Delivery times may vary depending on your location, courier service and the availability of the product.

International Orders

We currently ship selected products internationally.

Estimated delivery:

7–20 business days after processing

International delivery times may vary depending on the destination country, customs processing, local postal services and the shipping method selected.

Please note: International orders may take longer than the estimated delivery window due to customs or circumstances outside of our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on the products in your order and your delivery address.

Where applicable, shipping promotions or free-shipping offers will be clearly displayed on our website.

4. Tracking Your Order

Where tracking is available, a tracking number will be provided once your order has been dispatched.

Please allow 24–72 hours for tracking information to become active after receiving your shipping confirmation.

If your tracking information has not updated after this period, please contact us and we will assist you.

5. Customs, Duties & Taxes

For international orders, your country may charge customs duties, import taxes, VAT or other fees.

These charges are the responsibility of the customer and are not included in the product price or shipping fee unless specifically stated at checkout.

She’s Kept cannot control or predict customs charges, and customs processing times may vary between countries.

6. Delayed or Lost Packages

While we work with our fulfilment and shipping partners to ensure your order reaches you safely, She’s Kept cannot be held responsible for delays caused by:

  • Customs clearance
  • Incorrect or incomplete delivery addresses
  • Courier delays
  • Postal service delays
  • Severe weather
  • Public holidays
  • Strikes or service interruptions
  • Events outside our reasonable control

If your order appears to be lost or has not arrived within a reasonable period after the estimated delivery window, please contact us so that we can investigate with the relevant shipping provider.

7. Incorrect Delivery Information

Please ensure that your shipping information is correct before completing your purchase.

If you provide an incorrect or incomplete address and the parcel is returned to the sender, additional shipping costs may apply before the order can be reshipped.

If you notice an error in your shipping information immediately after placing your order, please contact us as soon as possible. We will do our best to assist before the order is dispatched.

8. Multiple Items in One Order

If your order contains products fulfilled from different locations, your items may arrive in separate packages and at different times.

You may therefore receive more than one tracking number for a single order.

This does not mean that part of your order is missing.

9. Damaged or Incorrect Items

If your order arrives damaged, defective or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging

We will review the issue and provide the appropriate resolution in accordance with our Returns & Refund Policy.

10. Delivery Address Restrictions

Some products may not be available for delivery to certain countries or locations.

If a product cannot be shipped to your selected destination, this will be communicated to you as soon as reasonably possible.

11. Contact Us

If you have any questions regarding your order or shipping, please contact us:

She’s Kept
📧 [YOUR EMAIL ADDRESS]
🌐 shekept.shop

Please include your order number when contacting us about an existing order so that we can assist you more quickly.